AXIOSS Support


Support Services

Axiom Systems Support Services guarantees expert operational support worldwide and aims at the uninterrupted continuity of your business. Our expertise in service fulfillment over the last 18 years and our close co-operation with several operators, hardware vendors and partners ensures understanding and adaptation of our services accordingly.
 
Axiom Systems worldwide support encompasses a variety of standard and tailored tools to ensure that your organizations requirements are exceeded in the transition towards and throughout our unique Building blocks solution.
 
Standard services:  

  • Helpdesk services
  • Problem fixing
  • Change request processing
  • Information request processing
  • New releases of core modules
  • Developer’s license maintenance
  • Back-up copies / Version control

Standard services:  

  • Helpdesk
  • Problem solving
  • Technical Project Manager
  • Change request processing
  • Information request processing
  • New releases of core modules
  • Developer’s license maintenance
  • Back-up copies / Version control

Optional Services:  

  • 24/7 Service number
  • System performance check
  • Assistance remote / on-site
  • Version control/packaging for developer’s license customers  
  • Service Level agreement

Optional Services:  

  • Consultation
  • SLA  
  • Support services availability during Warranty

Coverage:

  • Basic (support service available during the office hours)
  • Extended (support service available during the extended office hours)  
  • Full (support service available 24/7)